Full Terms & Conditions

I offer two ways to work together:

• On-Demand Support – flexible, ad-hoc help when you need it (subject to availability)

• Monthly Support Packages – consistent, priority support with capacity reserved for you

Monthly packages are recommended for clients who want reliability, continuity and peace of mind.

On-Demand Support

£45 per hour

On-Demand Support is suitable for one-off tasks, short-term projects or occasional admin support.

• Support is provided on a flexible, ad-hoc basis

• A minimum of one hour of support to be booked

• Availability cannot be guaranteed under this option

• Invoices are issued upon completion of the work

• New clients are required to pay a 50% deposit of the estimated cost prior to commencement

• Payment must be made electronically by BACS within 7 days of invoice issue

This option is best suited where ongoing or guaranteed availability is not required.

Monthly Support Packages

• Essential Support – £400 per month

• Growth Support – £800 per month

• Premium Support – £1,200 per month

Monthly support packages provide consistent, reliable and priority admin support.

Packages are agreed in advance based on the level of responsibility, type of work and expected monthly workload, allowing support to be delivered efficiently without clock-watching.

How Monthly Support Works

• Your support capacity is reserved and guaranteed for each month of your agreement

• Support is delivered within an agreed monthly scope

• I manage capacity behind the scenes to ensure work is completed properly and on time

• Any additional support outside of the agreed scope will be discussed and agreed in advance

• Unused support cannot be carried forward to future months

Payment Terms (Monthly Packages)

• New clients are required to pay a 50% deposit prior to commencement

• Monthly invoices are payable by BACS within 7 days of issue

• A minimum one-month notice period is required to amend or terminate a package

Working Hours & Delivery

• All support is provided remotely

• Work is carried out during agreed working hours unless otherwise arranged

• Turnaround times are based on your support level and priority tier

Confidentiality & Data Protection

• All client information is treated as strictly confidential

• Appropriate data protection and security measures are maintained at all times

• Further details are confirmed during onboarding

Important Note on Pricing

Monthly support packages are not billed on a visible hourly basis.

You are investing in:

• Consistency and reliability

• Priority access

• Proactive admin support

• Trust and peace of mind

This approach allows me to focus on outcomes and quality, not time tracking