Last updated: 19 June 2026
Privacy Policy

DSVA Solutions is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it and the choices you have regarding your personal data.

By using this website or engaging with our services, you agree to the practices described in this policy.

Who We Are

DSVA Solutions is a UK-based sole trader business providing virtual assistant services, digital products, online resources and business administration support.

If you have any questions about this Privacy Policy or how your information is handled, please contact:

DSVA Solutions

Email: debbiesmith@dsvasolutions.co.uk

Website: https://dsvasolutions.co.uk

What Information We Collect

Depending on how you interact with us, we may collect:

• Name
• Email address
• Telephone number
• Business name
• Billing and payment information
• Information submitted via our contact forms
• Information provided during discovery calls or consultations
• Information relating to purchases of digital products or services
• Newsletter subscription details
• Technical information such as IP address, browser type and cookies

You are under no obligation to provide personal information, but without certain information we may be unable to provide our services.

How We Use Your Information

We use your information to:

• Respond to enquiries
• Deliver our services
• Process orders and payments
• Provide customer support
• Send newsletters and marketing communications where you have opted in
• Improve our website, products and services
• Comply with legal and accounting obligations
• Maintain business records

We will never sell your personal information to third parties.

Our Lawful Basis for Processing

We process personal information under one or more of the following lawful bases under UK GDPR:

Contract
To deliver services or digital products you have purchased.

Consent
Where you have subscribed to receive newsletters or marketing emails.

Legitimate Interests
To operate and improve our business, communicate with customers and provide relevant information.

Legal Obligation
To comply with tax, accounting and other legal requirements.

Email Marketing

If you subscribe to our newsletter, free resources or join our mailing list, we may send you emails containing business updates, admin tips, product launches and other information we believe may be useful.

You can unsubscribe at any time using the link in any email or by contacting us directly.

Third-Party Services

To operate our business we use trusted third-party providers, which may process personal information on our behalf. These may include:

• WordPress
• Google Workspace
• MailerLite
• Notion
• PayPal
• Stripe (where applicable)
• OpenAI (ChatGPT) to assist with drafting content and improving business efficiency. AI-generated content is always reviewed before use.

These providers have their own privacy policies and security measures.

Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use the site.

Cookies may be used to:

• Remember your preferences
• Improve website functionality
• Monitor website performance
• Support security and spam prevention

You can control or disable cookies through your browser settings.

Comments

If visitors leave comments on the website, we collect the information shown in the comments form together with the visitor’s IP address and browser information to help detect spam.

If you use the Gravatar service, an anonymised version of your email address may be shared with Gravatar to display your profile image.

Embedded Content

Pages on this website may include embedded content such as YouTube videos, social media posts or other websites.

Embedded content behaves in the same way as visiting the external website directly. Those websites may collect information about you, use cookies and monitor your interaction.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.

Financial and accounting records are retained for a minimum of six years where required by UK law.

Marketing information is retained until you unsubscribe or request its removal.

Your Rights

Under UK data protection law you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information where appropriate
• Restrict or object to processing
• Request a copy of your data
• Withdraw consent where consent is the lawful basis for processing

To exercise any of these rights, please contact us using the details above.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.

While no online system can ever be completely secure, we continually review our processes to help safeguard your data.

Complaints

If you have any concerns about how we handle your personal information, please contact us in the first instance at:

hello@dsvasolutions.co.uk

We will acknowledge your complaint within 30 days and aim to resolve it promptly.

If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business.

The latest version will always be published on this page together with the date it was last updated.

Cookie Policy

Effective Date: 19 June 2026

Last Updated: 19 June 2026

Cookie Policy

This Cookie Policy explains how DSVA Solutions uses cookies and similar technologies when you visit our website.

By continuing to browse our website, you consent to our use of cookies in accordance with this policy. You can change or withdraw your consent at any time through your browser settings or our cookie preferences tool (where available).

What Are Cookies?

Cookies are small text files stored on your computer, tablet or mobile device when you visit a website.

They help websites function correctly, remember your preferences and provide information about how visitors use the site so it can be improved.

Cookies do not usually identify you personally, but they may collect information that can be linked to you.

How We Use Cookies

We use cookies to:

• Ensure the website functions correctly.
• Remember your preferences where applicable.
• Improve website performance and user experience.
• Understand how visitors use our website so we can continue improving it.
• Help keep our website secure.

We do not use cookies to sell your personal information.

Types of Cookies We Use

Necessary Cookies

These cookies are essential for the website to function correctly. They enable features such as security, cookie consent preferences and website navigation.

Functional Cookies

Some cookies help remember your preferences and improve your experience while using the website.

Third-Party Cookies

We currently use Calendly to allow visitors to book appointments online. Calendly may place cookies on your device to enable its booking service and remember your preferences. You can view Calendly’s Privacy Notice on their website.

If we introduce additional services in the future, such as email sign-up forms or website analytics, this Cookie Policy will be updated accordingly.

Third-Party Services

We currently use the following third-party services on our website:

• WordPress – to power and manage our website.
• Calendly – to allow visitors to book appointments online.

As our business grows, we may also introduce services such as MailerLite for newsletter sign-ups. This Cookie Policy will be updated whenever new services that use cookies are added.

Analytics Cookies

If enabled, analytics cookies help us understand how visitors use our website.

This information is anonymous and helps us improve our content and user experience.

Examples may include:

• Which pages are visited most often
• How long visitors spend on the site
• How visitors found our website

Functional Cookies

These cookies remember choices you make, such as your cookie preferences or other settings, to provide a more personalised experience.

Marketing Cookies

From time to time, we may use marketing cookies if we run advertising campaigns through platforms such as Meta (Facebook and Instagram) or Google.

These cookies help us understand the effectiveness of our advertising and may be used to show relevant adverts.

We will always request your consent before placing marketing cookies.

Managing Cookies

Most web browsers allow you to:

• View cookies stored on your device
• Delete cookies
• Block cookies completely
• Block cookies from specific websites

Please note that disabling some cookies may affect how this website functions.

You can find guidance for managing cookies in your browser’s help settings.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in legislation, technology or the way our website operates.

The latest version will always be published on this page together with the date it was last updated.

Contact Us

If you have any questions about this Cookie Policy, please contact:

DSVA Solutions

Email: debbiesmith@dsvasolutions.co.uk

Website: https://dsvasolutions.co.uk